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Service and Usage Agreement

HomepageService and Usage Agreement

VNP DIGITAL Terms of Service

TERMS LAST UPDATED: 15/09/2021
These terms and conditions outline the rules and regulations for the use of VNP DIGITAL LIMITED's Website.
VNP DIGITAL LIMITED is located at: 27 Old Gloucester Street London WC1N 3AX , United Kingdom

Definitions

1.1 "Agreement" means any agreement to which these terms & conditions are incorporated. 1.2 "VNP DIGITAL" means VNP DIGITAL LIMITED (company number 12470108), registered office at 27 Old Gloucester Street, WC1N 3AX, London , United Kingdom. 1.3 "Package" means a collection of Services. 1.4 "Prices" means the Prices for the Services set out in order form or as otherwise notified to you. 1.5 "Services" means the Services to be provided by VNP DIGITAL. 1.6 "You/Your" means the person or company who purchases Services from VNP DIGITAL

1. Terms

By accessing the website at https://vnpdigital.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law. The following terms constitute an agreement between you and VNP DIGITAL LIMITED. These Terms of Service govern your use of the services provided by VNP DIGITAL Limited (the “Services”).

BY USING THE SERVICES YOU SIGNIFY THAT YOU AGREE TO THESE TERMS OF SERVICE, including that you agree to transact with us electronically, that you consent to the information practices disclosed in our AUP.. Please note that we offer the Services "AS IS" and without warranties. These Terms of Service govern your relationship with us and our suppliers. We may change these Terms of Service at any time, as we deem appropriate. If we make changes that we believe will have a material impact on your use of the Services, we will let you know by sending you an email if we have a current email address for you, and by noting on our website that these Terms of Service has been updated. If you disagree with the changes to these Terms of Service, discontinue your use of the Services. Your ongoing use of any Services after the changes take effect signifies your agreement to the new terms. We encourage you to review these Terms of Service regularly.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on VNP DIGITAL's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on VNP DIGITAL's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by VNP DIGITAL at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. If we see abuse of our site or services from a certain IP or User, we may take appropriate steps to ban the IP.

3. Disclaimer

The materials on VNP DIGITAL's website are provided on an 'as is' basis. VNP DIGITAL makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, VNP DIGITAL does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall VNP DIGITAL or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on VNP DIGITAL's website, even if VNP DIGITAL or a VNP DIGITAL authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
We are NOT liable for data loss, you are expected to backup your data.

5. Accuracy of materials

The materials appearing on VNP DIGITAL's website could include technical, typographical, or photographic errors. VNP DIGITAL does not warrant that any of the materials on its website are accurate, complete or current. VNP DIGITAL may make changes to the materials contained on its website at any time without notice. However VNP DIGITAL does not make any commitment to update the materials.

6. Links

VNP DIGITAL has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by VNP DIGITAL of the site. Use of any such linked website is at the user's own risk.

7. Modifications

VNP DIGITAL may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kindom and the state of New South Wales, Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Signup

When signing up for an account with us, all information must be correct and up to date. Your order will be declined if using a VPN or incorrect information. VNP DIGITAL reserves the right to decline any order at our discretion. You may NOT signup using any free domain (.ml, .tk, .cf, .ga) due to increased abuse. We may block orders from the People's Republic of China, Iran, Syria, Iraq, Afghanistan, Crimea due to legal regulations.
At our discretion, you may be required to provide government identification to prove your identity.  Your identification will not be shared to other parties and is secure with us.
We may forward your information to our other vendors for orders, such as for Domain Registrations, we provide the Registrar and Registry your WHOIS information including your Full Name, Address, Phone Number and more.
Your financial information such as credit card details are only provided to payment gateways including but not limited to Stripe, PayPal, eWay and us.

10. Content & Fair Use

Most services are manually activated. Please give 24-48 hours to activate the service.

Examples of unacceptable material on all Shared and Reseller servers and hosting include but are not limited to:
Public Proxies/Anonymizers/VPNs (Private use is allowed)
Pirated Software/Warez and Linking to Pirated Software Image/File hosting without prior authorization from us
AutoSurf/PTC/PTS/PPC sites
IP Scanners/Port Scanners
Bruteforce Programs/Scripts/Applications Mail Bombers/Spam Scripts
Banner-Ad services (commercial banner ad rotation)
File Dump/Mirror Scripts
Commercial Audio Streaming (more than one or two streams)
Escrow/Bank Debentures
High-Yield Interest Programs (HYIP) or Related Sites Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
Sale of any controlled substance without prior proof of appropriate permit(s)
Prime Banks Programs
Gambling/Casino Sites
Any content causing or encouraging potential harm to minors Pornographic Content of any kind without authorization from us (including linking to the content)
Hacker focused sites/archives/programs Sites promoting or endorsing illegal activities
Sites promoting or endorsing terrorism Forums and/or websites that distribute or link to warez/pirated/illegal content
Bank Debentures/Bank Debenture
Trading Programs
Fraudulent Sites
Bulk Email Scripts
Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
IRC Servers/Scripts/Bots (Ask for approval first)
Pirated Software/Nulled Scripts/Warez Mail Bombers/spam Scripts
Escrow Investment Sites
Scamming websites
Sale of any controlled substance without prior proof of appropriate permit(s)
Prime Banks Programs
Lottery/Gambling Sites
Forums and/or websites that distribute or link to warez/pirated/illegal content
Fraudulent Sites Public Mirror Sites (Ask for approval first)
Any peer-to-peer activies including torrenting Web indexers/spiders
Free hosting/databases/emails, any content that is illegal in the jurisdiction of the server location. This may include, but not limited to content that may violate the Digital Millennium Copyright Act (DMCA) if the server is located in the United States.

If you are found have material as shown on your service, it may be terminated without a refund and you may be banned from ordering future services. Severe violations may be forwarded to appropriate authorities if necessary. We have a zero-tolerance spam policy and if your account is found to be sending spam content, your account may be terminated without refund.
Again, we understand if it is not a severe violation, we may provide a warning at the disrection of us.

Please note, services above may be provided if authorisation provided from us, providing an appropriate use case.
Our "Free Speech Hosting" still does not permit promoting any illegal activites including, but not limited to terrorism and scamming, hacking/DDoS'ing, Any content causing or encouraging potential harm to minors Pornographic Content of any kind without authorization from us (including linking to the content).
If illegal content is reported to a customer on

Fair Use: Our shared hosting plans may be 'unlimited' or 'unmetered'. As shared hosting is used by other users, services that may disturb other 'tenants' on the network may be suspended or metered by us. Services such as large backups, file hosting, sub-reselling, chat applications and exploitable web scripts may be restricted if found to be a significant disruption to other users. If you host content that causes heavy system load, or is metered by us, we recommend you to purchase a dedicated server or VPS plan. We reserve the right to determine what is acceptable and is not acceptable as fair-use on a case by case basis. We also reserve the right to suspend, terminate or meter a website or processes that are against our Fair Use terms.
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Game Server Terms

Bandwidth is unmetered, it may be manually metered to 10Mbit/sec on notification at our discretion
Server slots may be unlimited, but the amount of players the server can physically process will be different depending on the specs of your plan.
DDoS Protection is included (unless specified).
We can't provide direct support for the operation of your server.

SMS Terms

By using our International SMS service, you agree to the following terms:

  • All SMS' sent must not contain illegal content, abuse, spam, scams, threatening content.
  • The Sender Name must not infringe upon trademarks, other company names or government entities.

If the user is found to have violated these terms, the SMS service will be blocked, and we may send relevant reports to authorities if needed, and there is no eligibility for a refund.

Domain Name Terms

  • Registrations, transfers and renewals are manually processed. If the domain you have chosen is not available at the time of the registration, you will recieve a refund.
  • You must follow the terms of the extension you register and follow eligibility, such as local presence requirements for .au domains.
  • You will recieve renewal notifications before your domain expires, if your domain is not renewed before the expiration date, you may lose access to the domain or need to pay a fee to restore the domain.

11. Payments

Billing and Taxes We use Stripe for payment gateways and all fees in the cart include final taxes. Using a VPN or proxy to sign up or avoid taxes and extra fees can lead to account suspension. We reserve the right to ask for photo or government identification at VNP DIGITAL's discretion when signing up or purchasing a product. We use a fraud checker through our payment gateway in our system, and if you fail it we may deny service or ask for valid identification. The ID will not be stored. If an account is found to have false client information, the client will recieve a notification and will have 2 days to update the details before account/product suspension. VNP DIGITAL reserves the right to suspend, cancel or refuse delivery of the Service to any Customer in the event that, the Customer materially breaches the Terms and Conditions; provides false or inaccurate information; refuses to show identification if asked for.

VNP DIGITAL provides hardware support related to each direct client’s service functioning. VNP DIGITAL does not offer software support of any kind. VNP DIGITAL does not provide software support/troubleshooting for the software items chosen from the order form.
VNP DIGITAL only ensures the correct default installation of any software item chosen from the order form, and in no way assumes liability for the configuration of any of the installed software. VNP DIGITAL is not responsible for any downtime associated with the incorrect configuration of operating any software, wether installed by VNP DIGITAL or the client.
VNP DIGITAL may provide enhanced software support (including kernel configuration) for an additional fee. Please contact sales or support for enhanced support pricing.
VNP DIGITAL does not provide any type of support to the clients of our clients (third party clients).
VNP DIGITAL will only provide support directly to clients of VNP DIGITAL.

Spam/Bulk Email Policy

Please note some servies may have email sending blocked by default, such as on select VPS services. To unban emailing, you will need to provide us with your use case and type of emails sent. This is to avoid spam complaints.
VNP DIGITAL does not allow bulk mailing of any kind from its network including SPAM. You may not allow others to use your account to violate the terms of these Terms of Service. If VNP DIGITAL receives a spam complaint or otherwise becomes aware of bulk mailing from its networks, it will identify the server the spam was initially sent from (via IP), create a comprehensive list of the spam complaints associated with the server in question, and issue an Abuse Notification to the client whose account(s) are associated with such complaints. An instance of a spam complaint includes, but is not limited to, bulk mailing of commercial advertising, charity requests, petitions for signatures, and political or religious tracts (such messages may only be sent to those who have explicitly requested it from your domain); Forging, altering or removing electronic mail headers – any domain sending stealth spam will be terminated without warning and without refund.). Each abuse notification will have a $50 USD penalty fee to restore the service. The third Abuse Notification will terminate all Services to the account and/or client in violation of these Terms of Service, as well as assess a fine of $50USD per complaint received. Refunds will not be provided. VNP DIGITAL reserves the right to refuse Services to any client whose account(s) have been fined or terminated for bulk mailing. If an IP range or IP address has been black-listed as a result of a spam complaint, VNP DIGITAL will issue a fine of $200USD and reserves the right to immediately terminate the service, at the sole discretion of VNP DIGITAL. VNP DIGITAL will be the sole arbiter as to what constitutes a violation of this provision. If a client wishes to dispute any spam complaints, or any fine assessed in connection with any such complaints, the client must provide VNP DIGITAL with full logs as well as any additional information requested by VNP DIGITAL within 48 hours of the initial Abuse Notification. Failure by a client to dispute, or to provide any required information within such 48 hour time period, will be deemed acceptance of the notification and all assessed fines associated with it. Abuse of Unlimited Traffic and Unlimited Storage Bandwidth Usage/Overages Clients agree to pay any and all bandwidth overage charges accrued on their account from the previous billing cycle. VNP DIGITAL reserves the right to suspend any account which does not pay bandwidth overage charges promptly. VNP DIGITAL is not responsible for spikes in bandwidth that are caused on a client’s service for any reason. Client assumes liability for all bandwidth to and from their services. Clients also assume all responsibility for any downtime.
We understand accounts can be hacked, but if this happens multiple times, action will need to be taken as you are responsible for the security of your accounts.

Note: CGI chat scripts are also not allowed and are considered and abuse of unlimited bandwidth. Any cgi scripts that consume large amounts of CPU usage or memory are also not allowed. The user will be asked to remove any script that abuses system resources.

Server Abuse Any attempts to undermine or cause harm to a server is strictly prohibited and subject to termination on the spot with no warnings.

Bandwidth is provided on a fair-use basis, and if a large amount of bandwidth is being used constantly, we may shape your service. This is at the discretion of VNP DIGITAL

Faliure to abide to the Terms and Conditions/AUP will void the client's right to a refund.

Clients consent to VNP DIGITAL public disclosure that they are providing services to the client, which may include using the clients name in promotional materials. VNP DIGITAL reserves the right to use client quotes for promotional uses.

Suspensions, Cancellations and Fraud

Suspensions: In the event a service is suspended, it will be subject to termination seven (7) days from the time of suspension. VNP DIGITAL assumes no liability for the integrity of the data stored on a suspended server.

Cancellations: VNP DIGITAL requires a five (5) day notice of cancellation prior to the billing renewal date for the upcoming billing cycle, submitted via support ticket, email or phone. A five (5) day notice before the upcoming billing date is also required for any downgrades. All client data will be destroyed immediately after the cancellation date.

Fraud: In the event fraud is discovered the fraudulent account, and all related accounts, are subject to immediate suspension or termination at the sole discretion of VNP DIGITAL. All information available to VNP DIGITAL about the fraudulent account/service shall be submitted to both local authorities, as well any financial institutions involved. All fraudulent orders are investigated, and all fraudulent clients will be prosecuted to the fullest extent of the law, whether within the United States, or abroad.

You agree that we are not to be held liable from acts beyond our reasonable control such as acts of God, strike, work stoppages, governmental regulation, natural disasters or political events. Full Agreement

Electronic Notifications

Your affirmative act of using the Services constitutes your electronic signature to these Terms of Service and your consent to enter into agreements with us electronically. You also agree that we may send to you in electronic form any privacy or other notices, disclosures, reports, documents, communications or other records regarding the Services (collectively, “Notices”). We can send you electronic Notices to the e-mail address that you provided to us during registration. The delivery of any Notice from us is effective when sent by us, regardless of whether you read the Notice when you receive it or whether you actually receive the delivery. You can withdraw your consent to receive Notices electronically by canceling or discontinuing your use of the applicable Services. In order to receive Notices electronically, you must have a personal computer with a modem connected to a communications source (telephone, wireless or broadband), and a Windows-based or a Macintosh- based operating system with an Internet browser. You will need a printer attached to your personal computer to print any Notices. You can retrieve an electronic copy and a printable version of this contract by clicking on the “Terms of Service” link on any web page that hosts any of the Services. All contracts completed electronically will be deemed for all legal purposes to be in writing and legally enforceable as a signed writing.

Entire Agreement

This contract and any supplemental terms, policies, rules and guidelines posted on our website constitute the entire agreement between you and us and supersede all previous or contemporaneous written or oral agreements. If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.


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